Our Commitment to Serve During Coronavirus
As we endure the outbreak of Coronavirus Disease (COVID-19) and the impact the virus is having on our community, employees and families, we want to share our commitment to serve. We continue to offer the highest level of compassionate care and we are doing all we can to provide comfort to each family we serve.
Safety First
The safety of our guests, our community, and our staff is our top priority. Great efforts are being made to ensure that our facility is safe and comfortable for all those who visit. The following measures have been implemented based on CDC recommendations:
- All public areas are thoroughly cleaned and disinfected, with particular attention paid to high touch items like doorknobs or handles, faucets, tables and chairs, before and after each interaction with guests of the funeral home and periodically throughout the day.
- Funeral arrangement conferences may be done over the phone or via video conference. When in person, they are limited to no more than two family members and the funeral arranger. Additional family members may participate via telephone or video conference.
- Team members are required to wash their hands with soap and water multiple times per day.
- Employees who exhibit cold or flu-like symptoms have been instructed to stay home from work, and temperatures are taken at the beginning and the end of each shift.
- We respectfully request that guests who are experiencing any cold or flu-like symptoms, including fever, cough and shortness of breath, or those who have been in contact with persons who have such symptoms, please refrain from visiting the funeral home at this time.
- Except when necessary to complete an essential business activity, each individual must maintain Social Distancing of at least 6 feet, UNLESS they are from the same family or household. Cloth Face Coverings are also required of all persons inside the mortuary.
Viewing and a Service are Still an Option
By necessity, the way we celebrate and honor those who have died has changed. Los Angeles County officials have implemented the “Safer at Home Order for Control of Covid-19,” which temporarily limits funeral gatherings to 10 immediate family members who have been living/staying together with shared exposure. We are heartsick about the emotional impact of this Order, and we sincerely regret the prolonged grief caused by a delay in services. Nevertheless, we recognize that holding a viewing and a public gathering are important emotional needs of many, and we are committed to providing that opportunity.
For those willing to wait, we have taken the steps necessary to accommodate the dignified holding of a family’s loved one until such time that the mandated restrictions are lifted. Alternatively, we offer the following options to those who find it more comforting to proceed with burial or cremation now, followed by a public ceremony at a later date:
- A webcast* viewing during which guests may chat and share memories of your loved one.
- A meaningful webcast* ceremony led by a trained Celebrant or Clergy who will provide a personalized tribute and comforting message for those attending. Such a ceremony could include a photo slideshow, and family members and friends would be able to submit written memories to be shared with those attending.
These ceremonies can also be limited to an intimate group of family members, or involve the participation of a large public audience. In either case, the family will still have the option of holding a public ceremony at a later date.
* For the comfort and privacy of the family, all webcasts are limited to individuals approved by the family. The broadcast, comments, photos, and any video presentations will remain available on the decedent’s private memorial page for future viewing.
Moving Forward
We want to thank you for your time and attention to this delicate matter. If you have an unanswered question, please reach out to us. We are striving to do our best to respond quickly and appropriately, while keeping the safety and security of all top-of-mind.
We are hopeful that the restrictions will be lessened in the near future, allowing more families to Remember the love, Honor the life, and Celebrate the legacy of their loved ones. This will undoubtedly help them Heal from their loss.
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